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Privacy Policy for
Emily's Massage Room

Privacy Policy

 

Last updated: 09/03/2026

 

Emily's Massage Room is committed to protecting your privacy and handling your personal information responsibly and securely. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or book a massage treatment.

By using this website and booking services, you agree to the terms outlined in this privacy policy.

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1. Information We Collect

When you book an appointment through our website, we may collect the following personal information:

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Personal Details

  • First name and last name

  • Email address

  • Phone number

  • Address (including city, country/region and postal code)

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Health Information

To ensure treatments are safe and appropriate, we ask clients to complete a short health questionnaire. This may include information about:

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  • Pregnancy status and trimester

  • Recent surgeries or injuries

  • Skin conditions

  • Allergies

  • Areas of pain, inflammation, or injury

  • Other relevant medical conditions (e.g. osteoporosis, heart conditions, high blood pressure, blood clots/DVT, arthritis)

  • Medications that may affect treatment

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This information is only collected to ensure treatments are carried out safely and appropriately.

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Payment Information

Payments are made online at the time of booking through Wix’s secure payment system. We do not store your full payment card details.

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Automatically Collected Information

When you visit the website, certain technical information may be collected automatically, such as:

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  • Internet Protocol (IP) address

  • Device and browser information

  • Website usage data (e.g. pages visited)

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This information helps improve website performance and user experience.

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2. How We Collect Information

We collect personal information when you:

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  • Book an appointment through the Wix booking system

  • Complete the health questionnaire during booking

  • Contact us through the website, email, or phone

  • Use or browse the website

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3. Why We Collect Your Information

We collect personal and health information for the following purposes:

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  • To provide massage therapy services safely and responsibly

  • To assess whether treatment is appropriate for you

  • To manage bookings and appointments

  • To communicate with you about your appointment

  • To process payments

  • To comply with legal or regulatory requirements

  • To maintain business and client records

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Your health information is used solely to ensure your safety during treatment.

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4. How We Store and Protect Your Information

My business website is hosted on the Wix.com platform. Wix provides the online platform that allows me to accept bookings and payments.

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Your data may be stored through Wix.com’s data storage, databases and applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com comply with PCI-DSS security standards, which are designed to ensure the secure handling of payment information.

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I take reasonable steps to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction.

 

Health information collected through the booking questionnaire is treated as confidential and used only for the purpose of providing safe massage treatments.

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5. Sharing Your Information

We do not sell, rent, or trade your personal information.

 

Your data may only be shared in the following circumstances:

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  • With Wix and its secure service providers in order to process bookings and payments

  • If required to comply with legal obligations or regulatory authorities

  • If necessary to protect the safety of clients or the business

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6. Communication With Clients

We may contact you using the contact details you provide in order to:

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  • Confirm or manage your booking

  • Provide appointment reminders

  • Respond to questions or enquiries

  • Send important service updates related to your appointment

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We do not send marketing emails or promotional messages unless you have chosen to receive them.

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7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

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Cookies may collect basic technical information such as browsing behaviour and page interactions. These cookies help us understand how visitors use the website and allow us to improve our services.

Some third-party services integrated with Wix (such as analytics tools) may also use cookies.

You can adjust your browser settings to refuse cookies if you prefer.

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8. Your Rights

You have the right to:

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  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

  • Withdraw your consent for data processing

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If you would like to access, update, or delete your information, please contact us using the details below.

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9. Data Retention

We only keep personal information for as long as necessary to:

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  • Provide services

  • Maintain client records

  • Comply with legal or insurance requirements

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Health and treatment information may be retained for a reasonable period to meet professional and insurance obligations.

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10. Services and Client Eligibility

For safety and professional reasons, massage services provided by Emily's Massage Room are available to women only.

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11. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

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12. Contact Information

If you have any questions about this privacy policy or would like to access, correct or delete your personal information, please contact:

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Emily's Massage Room
emilysmassageroom.wallingford@gmail.com
Wallingford, Oxfordshire, OX10

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